Shipping & Returns
We aim to dispatch your purchase within 5 working days. There may be occasions when we are unable to do this; we are a small company and are sometimes away at fairs. When we are unable to deliver your purchase we endeavour to inform you in advance in the webshop itself.
We hope that you are happy with your purchase. If for any reason you are not please return it to us at Anna Champeney, Cristosende 78, 32765 A Teixeira, Ourense, Galicia, Spain, unworn / unused, in the original packaging and with the original tags within 14 days of purchase. You can opt to exchange it or we give you a refund. We advise you to use a courier service or registered post as we cannot be held responsible for non-registered deliveries.
HOW TO PAY
Via Paypal – with your Paypal account or by credit card.
By bank Transfer – This option is available within the shopping cart but if you would prefer you can email us with the details of your purchase and we can supply you with our bank account details.
By sterling cheque – Please advise us by email that you would like to use this payment method by email so we can provisionally reserve your purchase for a period of 10 working days to allow for postage times.
CURRENCY AND PRICING
UK AND OTHER EUROPEAN COUNTRIES – DELIVERY
We aim to dispatch stock items to you within 5 working days.
SPAIN – DELIVERIES
We use courier service to deliver your purchase. If you are in the area and wish to collect your order personally from the studio please phone us in advance to arrange a suitable date and time – T.669 600 620.
REST OF THE WORLD – DELIVERIES, IMPORT DUTY AND TAXES
Please note that import duties or sales taxes may be payable on receipt. These rules vary by country and you are responsible for any duties and/or taxes levied at the point of entry into your destination country. You are not entitled to cancel your order on the basis of unforeseen duties or taxes.
Please inspect your purchase immediately upon receipt and to notify us by email immediately if the goods are damaged or faulty. If you do not notify us within 7 days you will be deemed to have accepted the goods.
If you find a product has a defect please return it to us within 14 days of delivery. You shall be entitled to a replacement or full refund (including delivery / postage costs) if the goods are found to be defective.
If you wish to return or exchange your purchase it must be returned unused, in perfect condition and in its original packaging. You are eligible for a full refund less the outbound and return shipping and packing charges once we have received and inspected the goods. Please include details of the original order number and details.
RETURNS – INSURANCE AND PROOF OF POSTING
We are unable to accept any responsibility for returns which are lost in shipping and thus advise you to use an insured delivery service, obtaining a proof of posting or shipping certificate from the courier. A proof of posting will help you in tracking any shipment which is reported as lost, damaged or otherwise undelivered.
TERMS AND CONDITIONS
We have tried to ensure that the descriptions and specifications are accurate and correct on this website. Please note that, while the colours displayed are as close a representation as possible, there may be slight variations in the actual goods owing to ther handmade character. All measurements given are approximate. Made To Order products are one-off pieces made specially for you. Please be aware that colours, when combined on the loom, may blend optically and thus appear differently to when they are individually photographed on cones or skeins. This element of surprise is part of the magic of a specially-made product.
Please note that all retail prices are accurate in UK sterling only – the conversion at the checkout is intended as a helpful estimate only. Actual conversion rates will be subject to your bank at the time of processing.
We do not supply your data to third parties. We may store information on a computer system for our convenience, but will not be given to any outside agency.
By entering and using this site, you recognise and agree that all the text, graphics, images and design including fabrics and products which appear on this site, and the design, look and feel of the site itself, are protected by copyright, design rights, and other intellectual property rights, which are owned by Anna Champeney. The material and content contained within this web site is made available for your personal non-commercial use only.